Privacy Policy
At Activenet Solutions we are committed to safeguarding and preserving the privacy of our visitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.
What Information Do We Collect About You?
In running and maintaining our website we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
- Information provided voluntarily by you. For example, when you register for information.
- Information that you provide when you communicate with us by any means.
The information that we need for these purposes is known as your "personal data". This includes your name, email address, telephone and other contact numbers and financial information. We collect this in a number of different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by letter.
We voice record our customer interactions, therefore any information captured via this medium will automatically be stored, for training and monitoring purposes.
Why Is It being Collected?
Activenet Solutions collect this information to help provide you with the optimum visitor experience when you visit our website. We need this information to respond if you submit an enquiry and to contact you in regard to the products and services we offer if they are of interest to you and your organisation.
How Will We Use The Information?
The data you submit via www.activenetsolutions.co.uk or via email or via telephone will be used to contact you about your enquiry and with regard to our products and services.
If you have shown interest in content on our website we will store your information in email only. We use this information to contact you about products and services which may be of interest.
Activenet Solutions also use third party software (Mailchimp and survey monkey) to administer marketing practices using your data. We do not give these software suppliers permission to access your data.
Your data will not be shared with third parties or transferred to countries outside of the EEA (European Economic Area) unless we are legally obliged to do so.
Your Rights
Under the terms of data protection legislation, you have the following rights as a result of using this website:
Right To Be Informed
This privacy notice, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.
Right To Access
You have the right to ask us for a copy of any personal data that we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.
To make Subject Access Request, please write to our Group Data Protection Officer at Active Fleet Solutions, Parkway House, Second Avenue, Centrum 100, Burton on Trent DE14 2WF.
Right To Rectification
If any of the information that we hold about you is inaccurate, you can either:
- Contact us on 01283 524769
- Contact our Group Data Protection Officer at Activenet Solutions, Parkway House, Second Avenue, Centrum 100, Burton on Trent DE14 2WF or via email at dpo@activenetsolutions.co.uk
Right To Be Forgotten
From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact 01283 524769 or alternatively, please contact our Group Data Protection Officer at Activenet Solutions, Parkway House, Second Avenue, Centrum 100, Burton on Trent DE14 2WF or via email at dpo@activenetsolutions.co.uk
Right To Be Object
You have the right to object to:
- The continued use of your data for any purpose listed in section 3 above for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time
- The continued use of your data for any purpose listed in section 3 above for which the lawful basis of processing is that it has been deemed legitimate.
Right To Restrict Processing
If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our Group Data Protection Officer at Activenet Solutions, Parkway House, Second Avenue, Centrum 100, Burton on Trent DE14 2WF or via email at dpo@activenetsolutions.co.uk
Right To Data Portability
If you would like to move, copy or transfer the electronic personal data that we hold about you to another organisation, please contact our Group Data Protection Officer at Activenet Solutions, Parkway House, Second Avenue, Centrum 100, Burton on Trent DE14 2WF or via email at dpo@activefnetsolutions.co.uk
Rights Related To Automated Decision-Making
If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, please contact our Group Data Protection Officer at Activenet Solutions, Parkway House, Second Avenue, Centrum 100, Burton on Trent DE14 2WF or via email at dpo@activenetsolutions.co.uk
Is The Processing Of Information Likely To Cause Individuals To Object Or Complain?
Activenet Solutions is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.
How Long Will We Retain Information For?
Activenet Solutions will retain information for up to seven years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients.
Overseas Transfers
None of the information that we collect process or store as a result of this website is transferred outside of the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described above.
Data Privacy And Security
At Activenet Solutions, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.
We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:
- Protect against potential breaches of confidentiality;
- Ensure all IT facilities are protected against damage, loss or misuse;
- Increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and
- Ensure the optimum security of this website.
Location Tracking Via Our Website
Geo-location tracking, which shows us where you are in the UK, is not used on this website.
General
Questions and comments regarding this Privacy Notice are welcomed, and should be sent to our Group Data Protection Officer at dpo@activenetsolutions.co.uk
Alternatively, you can write to our Group Data Protection Officer at Activenet Solutions, Parkway House, Second Avenue, Centrum 100, Burton on Trent DE14 2WF.
You can also contact our Group Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.
Alternatively, you have the right to lodge a complaint with the Information Commissioner's Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.